News & Blog

Everyday activities such as cooking, showering, drying clothes indoors and even breathing release moisture and pollutants into the air. Without adequate ventilation, this can lead to increased humidity, surface condensation and mould growth.

When damp, mould or condensation appears in a property, it's natural to focus on the area where the problem is visible. However, what you can see is often just the symptom. The real cause may lie elsewhere.

The problem is that not all damp is the same. In many cases, homeowners are recommended treatments before the true cause has been fully investigated. This can lead to unnecessary expense, disruption, and frustration when the problem returns months later.

Here are some of the most common questions homeowners should ask before booking electrical work.

A new home should not have structural damp. However, moisture-related issues can occur for several reasons.

Once this period ends, responsibility for many issues may transfer away from the builder and onto the homeowner.

Your Rights Under the New Homes Quality Code For many years, buyers of new build homes had limited opportunity to independently inspect their property before legal completion. The introduction of the New Homes Quality Code in 2022 and the New Homes Ombudsman Scheme changed this, bringing greater transparency and stronger consumer protection to the new-build purchase process.

Many homeowners assume that a brand new property should be perfect. However, the reality of modern housebuilding means defects are common across developments

Everything you need is included in our Snagging Survey from the outset. Clear, comprehensive and covered within one straightforward fee.

The names are similar, but they serve very different roles. Understanding the distinction can help you know your rights and who to approach if you experience issues in your new home.

If your tenant reports a problem, you must: ✅ Investigate the issue within the defined timeframes ✅ Keep them informed about what action is being taken ✅ Provide written confirmation of findings and next steps

Understanding why timing matters can help you protect your investment and make full use of your developer’s two-year defect liability period.