Terms & Conditions

1. Any contract or agreement to do work made between you and us shall be subject to these conditions, and any terms you put forward do not apply.

2. All other terms and conditions which might be implied by conduct or a previous course of dealing or trade custom are excluded from this contract.

3. No amendment or change shall be made to these conditions.

4. These Terms & Conditions do not affect your Statutory Rights. If you have any doubts about your Statutory Rights please contact your local Trading Standards department or Citizens Advice Bureau.

3. Quotations/Prices

a) Our quotation provides an indication to you of the items on which you may place an order, but no order from you as a result of a quotation (or otherwise) shall be binding upon us unless and until it is accepted or confirmed by us.

b) A quotation is made on the assumption that the work requested is reasonably capable of being carried out. If on inspection this is found in our opinion not to be the case, we will advise you to this effect as soon as reasonably practicable and may offer you a reconditioned or new substitute on terms to be agreed. If you give a general instruction for repairs without specifying the particular service or replacement parts, we will be entitled to carry out such repairs or, modifications or service as in our opinion are necessary to put the Customer's Equipment in good working order, and to make an appropriate charge for the work and parts provided.

c) Provided your order is placed within thirty days of the date of the quotation, the price contained on the quotation shall be fixed unless the quotation states otherwise. If your order is not placed in that period, then if any change shall occur after that in the costs of any materials, labour, transport or other items, including overheads, which we have to pay or incur for the performance of the Contract, then you will pay the resultant price.

d) If delivery and performance are postponed at your request or by circumstance within your control you will pay all resulting costs and expenses we incur.

e) We will charge for all work carried out at your request, whether exploratory or otherwise and, in particular, we reserve the right to instruct our employees or agents to work overtime to comply with your delivery requirements in which case we may charge you the cost of such overtime.

4. Making Good

Unless otherwise agreed with you by us, making good is not included in our quotation and is not inclusive of our service. If we are able to anticipate that making good will be required after completion of a job, we will make you aware at the point of quotation.

If we become aware at any point during the job that making good will be required, where we had not previously anticipated, we will make you aware as soon as it comes to our attention. We will take reasonable care to keep damage to a minimum during the course of our work. You agree that we cannot guarantee the level of making good required after a job. You agree that you are responsible for the costs and arrangements of any making good.

5. Work on Site

If the Services are to be carried out on your premises or at your request at some other site we will need free and safe access to the customer's equipment, together with proper and safe storage and protection of all goods, tools, plant and equipment and materials we have on site. We may also require additional facilities to carry out the Services such as electricity. You will observe and comply with the latest Health and Safety at Work Legislation and ensure that the site is safe and without risk to the health and safety of all persons working there; and you will hold us harmless against all legal and regulatory proceedings, costs and charges in respect of your failure to do so.

6. Inspection and Survey Scope and Limitations

a) All inspections and surveys are non-invasive and visual in nature unless otherwise agreed in writing. We do not carry out destructive investigation or remove finishes.
b) Inspections are limited to areas that are reasonably accessible at the time of attendance.
c) Reports reflect the condition of the Property at the time of inspection only.
d) Snagging inspections identify visible defects and incomplete works but do not constitute structural warranties or guarantees.
e) Damp, ventilation and heat-loss assessments are diagnostic in nature and based on professional judgement and environmental conditions present at the time of inspection.
f) Reports are provided for the sole use of the instructing client and may not be relied upon by third parties without written consent.

7. Online Bookings and Deposits

1. Certain Services may be booked online via our website.

2. By completing an online booking and paying any required deposit, you confirm your acceptance of the stated price and these Terms & Conditions.

3. For new build snagging surveys, damp, ventilation, thermal imaging and heat-loss surveys, a £50 deposit is payable at the time of booking and forms part payment of the total fee.

4. The £50 deposit is non-refundable where you cancel with less than 24 hours’ notice, fail to provide access at the agreed time, or the Property is not ready for inspection.

5. For electrical work, a deposit of 50% of the agreed fee is payable at the time of booking if the work quoted is over £250.

6. The deposit is non-refundable where you cancel with less than 24 hours’ notice, fail to provide access at the agreed time, or the Property is not ready for inspection.

7. Deposits may be transferred to a rearranged appointment at our discretion where more than 24 hours’ notice is provided.

8. Payment

8.1 New Build Snagging Surveys (Including PCI and Full Snagging Surveys)

a) Fixed prices are published on our website. By proceeding with booking and payment of the deposit you confirm agreement to the stated price.
b) A £50 deposit is payable at the time of booking and forms part payment of the total fee.
c) The remaining balance is payable following completion of the inspection and prior to the issue of the electronic Report.
d) The Report will not be issued until full payment has been received and cleared.

e) Invoices may be issued electronically unless otherwise agreed where they may be issued by Royal Mail post. All payments will be in pounds Sterling. You will agree to pay by either bank transfer, cheque, payment link or card.

8.2 Damp, Ventilation, Thermal Imaging and Heat-Loss Surveys

a) A £50 deposit is payable at the time of booking and forms part payment of the total fee.
b) The remaining balance is payable once invoiced, following attendance at the Property and prior to the issue of the electronic Report.
c) The Report will not be issued until full payment has been received and cleared.

d) Invoices may be issued electronically unless otherwise agreed where they may be issued by Royal Mail post. All payments will be in pounds Sterling. You will agree to pay by either bank transfer, cheque, payment link or card.

8.3 Electrical Services

a) Unless otherwise agreed with you by us, we will issue an invoice for the full amount due on completion of the Services and invoices will be due for payment 14 days from the day on which we despatch the invoice to you.

b) Where quotations are over the value of £250.00 a 50% deposit is payable at the time of booking and forms part payment of the total fee.

c) Invoices may be issued electronically unless otherwise agreed where they may be issued by Royal Mail post. All payments will be in pounds Sterling. You will agree to pay by either bank transfer, cheque, payment link or card.

9. Designs Drawings and Specifications

You shall be responsible for the accuracy of any designs, specifications, and other data, which you or your employees or agents supply to us, which we use in connection with the Services, even if we examine, inspect or comment upon them. You will hold us harmless against any liability to a third party which we may incur as a result of carrying out the Services in accordance with your instructions or your designs, drawings, specifications or other data.

10. Warranty