Everyday activities such as cooking, showering, drying clothes indoors and even breathing release moisture and pollutants into the air. Without adequate ventilation, this can lead to increased humidity, surface condensation and mould growth.
When damp, mould or condensation appears in a property, it's natural to focus on the area where the problem is visible. However, what you can see is often just the symptom. The real cause may lie elsewhere.
The problem is that not all damp is the same. In many cases, homeowners are recommended treatments before the true cause has been fully investigated. This can lead to unnecessary expense, disruption, and frustration when the problem returns months later.
If your tenant reports a problem, you must:
✅ Investigate the issue within the defined timeframes
✅ Keep them informed about what action is being taken
✅ Provide written confirmation of findings and next steps
