When damp, mould or condensation appears in a property, it's natural to focus on the area where the problem is visible. However, what you can see is often just the symptom. The real cause may lie elsewhere.
If your tenant reports a problem, you must:
✅ Investigate the issue within the defined timeframes
✅ Keep them informed about what action is being taken
✅ Provide written confirmation of findings and next steps
